Trying to swap device

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Groupie

Trying to swap device

When I get the imei # in says not eligible to swap
106 REPLIES 106
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Groupie

My phone is not eligible to swap.  It's an unlocked Iphone 8 plus

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Groupie

I also can't swap my device. It's an iphone 8 plus

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Enthusiast

I have the same problem with my sim card it wont recognize the number I type in

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Agent

Hi, Danh75! I'd be happy to help you. Are you trying to activate a new or unlocked device? Or, are you swapping SIM cards only? 

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Enthusiast

Every time I enter in the correct ICCID number it says there s an error and wnt let me swap devices

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Agent

Thanks for the information. I'd like to investigate this further. Please send a Private Message with your phone number, PIN, IMEI and ICCID. 

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Groupie

Hello, I am also having the same problem trying to swap from LG X Power to LG X Charge using the sim card from the LG X Power. I am unable to swap my device. Can someone help me? (apologies if this is hijacking the thread)

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Agent

Hey there, Rinchan25! You must use the SIM card that was included with the new phone. If the issue persists after using the included SIM card, feel free to send us a private message so we may work directly with you. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

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Groupie

Hi Edmund,

 

I can't do that because the phone did not come with a SIM card.

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Agent

Where did you purchase that phone?