Trying to swap device

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Groupie

Trying to swap device

When I get the imei # in says not eligible to swap
106 REPLIES 106
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Agent

Hello, @Sanaa! Thanks for reaching out. Definitely want to help you with this. Please send us a PM with your phone number, PIN and DEC. You can send a private message by clicking on my name, then selecting the message option from the profile page.

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Groupie

Received my replacement phone from BrightStar and now I can’t swap my device
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Groupie

I'm am existing customer and am having issues swapping my device. It is LG Stylo5 and after entering the IMIE# it tells me the phone is not eligible to swap.
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Agent

Hey there, @rlee5252. We definitely want to get this figured out for you. Please, send us a private message with your phone number, PIN, the IMEI and SIM card numbers from the new phone.

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".

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Newbie

is this thread dead?? i need help

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Agent

Hi, Dhoward92. How can we help you?

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Number is ***** pin is ***** and ime number is *****