Hi there! Sorry to hear that you’ve been experiencing this issue. We’d be happy to help. Please send us a private message with your phone number, pin code and DEC number of the phone.
Hello, @charlescannon71. Thanks for reaching out to us. Let's take a closer look. Are you trying to activate a Boost Mobile phone or an unlocked device? What error message are you getting?
If eligible, you'll need to purchase a SIM card compatible with the device. The website will give you the option to place the order.