Hello, @Sanaa! Thanks for reaching out. Definitely want to help you with this. Please send us a PM with your phone number, PIN and DEC. You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hey there, @rlee5252. We definitely want to get this figured out for you. Please, send us a private message with your phone number, PIN, the IMEI and SIM card numbers from the new phone.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".