This device is not eligible to swap.

Groupie

This device is not eligible to swap.

I'm attempting to transfer my sprint LG G6 to boost mobile but whenever I try to device swap i get "This device is not eligible to swap."

Could someone help me?

3 REPLIES 3
Agent

Hey there, @rqster! Thanks for contacting us. Unfortunately, that phone cannot be activate with our company. Only certain Sprint phones are compatible but the LG G6 is not one of them. We're deeply sorry for any inconvenience this may have caused you. 

Groupie

Ok is there a reason? because they sell the same phone on the boost mobile store?

Agent

Hey there, rqster!  Even if it is the same model they have different configurations at compatibility level.