Text blocking/unblocking

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Text blocking/unblocking

My allow and block lists are full and I'm trying to allow a number and I can't. I've tried everything, ##72786#, factory reset, nothing worked
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Accomplice

Re: Text blocking/unblocking

 
24 REPLIES
Agent

Re: Text blocking/unblocking

Hi, Diesel158. Let's do some investigating. How did you block the numbers?

Accomplice

Re: Text blocking/unblocking

I blocked them from the messaging app using 9999 and put "Block" and the phone number
Accomplice

Re: Text blocking/unblocking

And thank you for your response
Agent

Re: Text blocking/unblocking

Please try the following, Diesel158:
1.Compose a text message from the phone to short code 9999.
2.Enter the word Allow followed the specific address that you want to unblock:
•Phone number
•Email
•A specific email address
•@domain name
•Short code number

Accomplice

Re: Text blocking/unblocking

It returns a message that says "You're allowed list is full"
Agent

Re: Text blocking/unblocking

Understood. Please send us a private message with the account phone number, pin code, and the number that you are trying to unblock.

Accomplice

Re: Text blocking/unblocking

It prompted me to block a number from my allowed list to free up room but I can't because my blocked list is also full
Accomplice

Re: Text blocking/unblocking

Ok
Accomplice

Re: Text blocking/unblocking