Swapping from an LG G2 to an LG G3

Groupie

Swapping from an LG G2 to an LG G3

I was recently given my friend's LG G3. She used to have boost mobile with that phone, but her family switched to a different carrier and she just got a new phone and plan entirely. I have tried to swap my service to her currently unused phone, but I have gotten the "ineligible for swap" message every time so far. I don't see the issue, as boost was the G3's carrier. What can I do to make this work?

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Agent

Re: Swapping from an LG G2 to an LG G3

Hi there, @jakenh! Thank you for contacting us. We apologize for this experience. Definitely want to look into this for you. Please send us a Private Message with your phone number, PIN, ESN and SIM card number. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.