Swapping boost phones

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Accomplice

Swapping boost phones

I swapped devices and it said swap successful but i still dont have service. This was around 12 hours ago. Ice already talked to 3 other people on here and nothing has worked. I've updated the system profile and the PRL. ive tried ##72786#. Ive tried to handsfree activate. Nothing has worked and its making me pretty upset as i need my phone for work. I know the phones have been swapped. Ive done everything i was told. Why hasnt my service switched over yet???
7 REPLIES 7
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Accomplice

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Agent

Hey there, kayleeorchard! Thanks for being in our Community. We're sorry to know that you're experiencing this issue. We'll be happy to assist you. Please send us a private message with the phone number, pin code, MEID of the phone, and ICCID of the SIM card.

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Accomplice

I private messaged you
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Agent

Thanks! We have received your private message. We'll be happy to assist you and will take care of this for you today!

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Agent

Do you have signal? Did you test the phone? 

Accomplice

No i dont have signal
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Agent

Sorry to hear that. Can you please let us know your address?