We understand your concerns on this. We are waiting for the outage to be cleared so your service can be restored to its full capacity, we're also willing to compensate you for this accordingly. We'd appreciate your understanding on this matter.
We definitely want to get this figured out for you ASAP. Please, send us a private message with your phone number, PIN code, and current address to further investigate.
Hello! That’s definitely not okay. So sorry to hear that you’ve been experiencing this. Please give us the opportunity to change it for you! Please send us a private message with the address where this occurs including the zip code so we can investigate.