Solved! Go to Solution.
We understand your frustration and are truly sorry for the inconvenience, @Christina1. We've tried all the troubleshooting steps available for this device as well as a master reset, however, the problem persists. We recommend you contact LG (1-800-793-8896) to inform them about the inconvenience you've been experiencing with the phone.
We remain at your service.
Hi there Butterfly1981. I would like to take a look at your account. Can you please send us a Private Message with your phone number and pin? Also, just in case, your zip code and closest street.