I have a Sprint LG v20 currently activated on my Boost account. The charging port is going bad so I bought a refurbed replacement Sprint LG v20, the same phone . When trying to activate this phone I receive the message 'This device is not eligible to swap.'
Hey there, @Babs3055! Thanks for contacting us. Please send us a private message with the MEID/DEC number of that phone. In order to do so, you just need to click on my name, then select the option that says "Send this user a private message". We'll be waiting for you!