Sprint LG v20

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Sprint LG v20

I have a Sprint LG v20 currently activated on my Boost account.  The charging port is going bad so I bought a refurbed replacement Sprint LG v20, the same phone .  When trying to activate this phone I receive the message 'This device is not eligible to swap.'

Please help!

 

 

 
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Agent

Re: Sprint LG v20

Hey there, @Babs3055! Thanks for contacting us. Please send us a private message with the MEID/DEC number of that phone. In order to do so, you just need to click on my name, then select the option that says "Send this user a private message". We'll be waiting for you!