Sim card locked going from boost phone to boost phone

Newbie

Sim card locked going from boost phone to boost phone

I bought a boost lg style 3 from a private person with no Sim card. Was told i can put my Sim card from an lg style 4 also boost but says my Sim card is locked when i do. Called customer support and they programmed the new phone and also activated it they say the Sim card is not compatible and are sending me a new Sim card. I use my phone for work and cant afford the 3 to 5 days it will take to get the new Sim. Is there any way to fix this issue without the wait. I thought and was told it would be no problem going from boost to boost.
13 REPLIES 13
Agent

Re: Sim card locked going from boost phone to boost phone

Hi there, @Theresa247! SIM cards may not be shared between two devices. Each SIM card is assigned to a device and paired together. You may not simply pop a SIM card out of one device and use it immediately in another device. You will need to wait for the new SIM card. 

Accomplice

Re: Sim card locked going from boost phone to boost phone

Same issue here, i was tossed back and forth between two different customer support lines. One told me incompatible with all 3 Sims i have and the other said it is compatible it just isn't activatated. This is a secondary line on my promary account, i payed $80 for the two unlimited family plan lines. Re programming the phone has done nothing.
Agent

Re: Sim card locked going from boost phone to boost phone

Hi, therhotonjoey. Please visit a Boost Mobile store to purchase the SIM card. Please visit https://www.boostmobile.com/#!/store/ to find the nearest Boost Mobile store. 

Accomplice

Re: Sim card locked going from boost phone to boost phone

I would but my local boost says they can not help with lines activated through the computer. So i have no idea which sim part number works with my phone. The imei checker doesnt tell me either on the bring your phone page
Agent

Re: Sim card locked going from boost phone to boost phone

They should be able to assist you. What happens when you enter the IMEI on the BYOD tool https://activate.boostmobile.com/bring-your-phone?intnav=TopNav:Phones:BringYourPhone?

Accomplice

Re: Sim card locked going from boost phone to boost phone

It takes me to a page with questions. It doesn't tell me if i am compatible or not. I would assume i am as this is a brand new boost mobile phone
Agent

Re: Sim card locked going from boost phone to boost phone

If it is a brand new Boost Mobile phone, it should've come with the SIM card installed. What happened with the SIM card that you got with the device? 

Accomplice

Re: Sim card locked going from boost phone to boost phone

It didn't come with any sim card, its a very cheap smartphone i had to buy a bring your phone kit with 3 Sim cards in it. All i need to know is what sim part number to use with my imei/phone which the site will not tell me nor has any customer service rep.
Agent

Re: Sim card locked going from boost phone to boost phone

Is it a Boost Mobile phone? Did you order the phone online on our website?