Problem with LG Stylo 4+; screen is nonfunctional

Highlighted
Groupie

Problem with LG Stylo 4+; screen is nonfunctional

Hello, I have a problem with my LG Stylo 4+ that I purchased on February 6, 2019.

 

When the screen turns on you see the backlight but the screen stays black or has a random assortment of vertical white lines. The touchscreen does not accept normal inputs. I have talked to LG's customer service, and to start the repair service I need the IMEI number for the phone, which I cannot see in the phone itself due to the nonfunctional screen. I was told by the LG rep that Boost, the carrier should have that information.

 

So, if I could get that or help with the device itself from Boost, that would be great.

1 REPLY 1
Agent

Re: Problem with LG Stylo 4+; screen is nonfunctional

Sorry to hear that you're having issues with your phone, @TimS. Please send us a private message with your phone number and pin to verify the MEID.