Please help I can not receive text messages from anyone that does not have boost on my new xcharge

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Please help I can not receive text messages from anyone that does not have boost on my new xcharge

I just recently got my xcharge phone from boost Mobile and up until today I had no issues. For some reason I can not receive text messages from anyone outside the boost Mobile network and ha e tried everything can anyone help
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Agent

Hi, Missa2018! Thank you for stopping by. We apologize for this experience. Definitely want to look into this for you. We have replied to your PM, please check your inbox.