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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Piece of **bleep** phone and customer servive

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Accomplice

Piece of **bleep** phone and customer servive

So i originally started out withboost mobile with this number and i can say personally the customer service has went to **bleep** . First i biught this stylo 4 becayse i wass told it was mhl compatable. Cone to find out it is not so i call customer service ans get told a bunch of lies probally because they are in a foreign country but now my issue is this phone is slow and lags and now i was playing a game on it and the screen cracked bad so i call customer service and they send me to lg . lg wants to charge me 100 dollars and boost mobile they say well we cant do anything for you i was even willing to do that boostup but i dont qaulify so thet send me to a third party and because i am on disability and only make 771 a month i dont qaulify so now i am stuck with a piece of **bleep** phine and oh yeah you only get up tp 50 dollars off for a upgrade what bull **bleep** so here i am thinking seriously about leaving again. If you cannot service your customers right ang treat them right go out of business
4 REPLIES 4
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Agent

Re: Piece of **bleep** phone and customer servive

2828VI@CTOr Hi there Bulldog65355. Thank you for contacting us. Crack screens due to usage, is not covered by warranty and they will charge a fee for repairs. To be eligible for BoostUp you would need to have 12 consecutive on time payments. Victor21

 

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Accomplice

Re: Piece of **bleep** phone and customer servive

Does not matter it cracked from just playing a bingo game and that is exactly what i am talking about a lack of customer service
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Agent

Re: Piece of **bleep** phone and customer servive

Understood. Unfortunately, cracked screen is not covered by warranty. Victor21

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Accomplice

Re: Piece of **bleep** phone and customer servive

See you all dont care about your customers cause if you all did with all the problems i have had and knowing i am on such a limited budget you all. Woulld find aa way to help