Phone online order

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Newbie

Phone online order

Hello, I just have a question regarding my recent order I placed on Saturday 9/29/18. So I purchased a new phone and selected the expedited one day shipping, now I know that most companies do not do delivery during the weekend and that boost has a cutoff time of orders at 1pm. However my question is that since my order was placed on Saturday, will it be processed completely on Monday 10/1/18 and shipped by Tuesday 10/2/18?
32 REPLIES 32
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Accomplice

hi Nosh thanks for responding much appreciated. Please when I called a boost store outlet they said I had a protection on my Moto E5 play and I could only pay $50 for the phone and now buy an active subscription. Please can I get $50 off on the iPhone 6s 16Gb for $99 and also black or silver will be a good . waiting for your urgent responses

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Agent

If you are referring to the $7 protection program or insurance, please note that it can't be used as an upgrade program. It only covers lost, theft, accidental damage and/or issues not covered under the warranty. 

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Accomplice

YES I am talking about the $7 referral program because I told you earlier my phone got lost/missing in Dallas train station. Please can I get the $50 off on the iPhone 6s 16Gb for $99?? please I would appreciate it if its possible

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Agent

@Roskedavi: We understand. Sorry to hear about your phone. But, thanks that you have insurance, you can get it replaced. To get a replacement you need to file a claim with our insurance company. You can do it over the phone (844-534-3099) or online here: myphoneguardian.com. 

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Accomplice

Hi Nosh Filling a claim is a long process for me now I just need a new phone because I am using my laptop now which is not good. and I thought the boost mobile protection could get me a better discount on the phone. please can I get the $50 discount? also if I order the phone now can I get tomorrow morning? and lastly please can I use my old line on my new phone??

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Agent

*please can I get the $50 discount?
Upgrades programs are only available at stores.  
If your phone was stolen, you'll need to contact Brightstar at 844-534-3099 or visit myphoneguardian.com in order to file a claim.

 

*also if I order the phone now can I get tomorrow morning? 
 Your order will be shipped the next business day [with the exception of weekends and holidays].

 

*and lastly please can I use my old line on my new phone??
Yes, you can use your old line on your new phone. 

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Accomplice

ok thanks that make absolute sense now please whats if its next day delivery can I receive it tommorrow??

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Agent

Unfortunately, Saturday and Sunday delivery are not available. Orders placed on holidays/weekends, (including overnight shipping orders) will not be processed and shipped until the following business day.

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Accomplice

ok thanks Melissa so if I order now I will get it on Monday?

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Agent

The order will be processed on Monday.