Ordered a phone online

Newbie

Ordered a phone online

Hello. 

I recently ordered a phone online and would like to return it. I called the customer service line, but was unable to reach someone. How do I go about the return process? Is it possible to exchange with another device? 

 

Thanks.

5 REPLIES 5
Agent

Re: Ordered a phone online

Hi there! Unfortunately, exchanges are not possible. To get instructions on how to process a return just click here

Re: Ordered a phone online

Hello I ordered a phone online yesterday before 4pm, and I chose expedited next business day, when will I receive a tracking number?

 

Also can I buy the plan now? Instead of waiting because I use my phone for my job

Agent

Re: Ordered a phone online

Hello, Shanacurtis12. Thank you for contacting us. We definitely want to look into this for you. Could you please private message us with your order key number so we can verify this? 

Re: Ordered a phone online

How can I private you?

Agent

Re: Ordered a phone online

To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.