Not receiving text messages

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Agent

Re: Not receiving text messages

I see. Is your device's software up to date? ~AmyM25

~AmyM25
Accomplice

Re: Not receiving text messages

Yes! I did that 5 times yesterday...I did the ## whatever the number is also. I have done everything Boost reps have asked me to do. Have you hit reset on your computer??
Agent

Re: Not receiving text messages

We are referring to the latest android version. Is it up to date, is your device on the latest version available? Is that what you mean that you checked already? Also, does it have the most updated LG firmware? ~AmyM25

~AmyM25
Accomplice

Re: Not receiving text messages

Yes! Everything is up to date.
Agent

Re: Not receiving text messages

We understand. We will send all the details of the issue you are having to our technical support department for further investigation, because at this point, troubleshooting is not working. Please, confirm your number, PIN and a sample phone number you are having issues with receiving texts from (the most recent case) so we can send this data to the technicians. Send us this information in a private message, please. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25 

~AmyM25