Not receiving text messages

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Not receiving text messages

Im not receiving text messages
88 REPLIES 88
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Agent

I see. Is your device's software up to date? ~AmyM25

~AmyM25
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Yes! I did that 5 times yesterday...I did the ## whatever the number is also. I have done everything Boost reps have asked me to do. Have you hit reset on your computer??
Agent

We are referring to the latest android version. Is it up to date, is your device on the latest version available? Is that what you mean that you checked already? Also, does it have the most updated LG firmware? ~AmyM25

~AmyM25
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Yes! Everything is up to date.
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Agent

We understand. We will send all the details of the issue you are having to our technical support department for further investigation, because at this point, troubleshooting is not working. Please, confirm your number, PIN and a sample phone number you are having issues with receiving texts from (the most recent case) so we can send this data to the technicians. Send us this information in a private message, please. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25 

~AmyM25
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I'm having the same problem again. I'm not receiving texts from one person on my Family Plan. We both have Galaxy S7s. He receives my messages, but I don't get his replies. I don't have any problems receiving texts from others on my plan. All other services seem fine. This has been happening for several weeks. 

 

Platte Woods, MO

Zip: 64151

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Agent

Hello, @mlrydings. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

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Having the same problems and followed all the steps with no success.
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Agent

Hi there Mystleviathan. Thank you for contacting us. Please send us a private message with your phone number, pin code, and address. victor21