Not getting short codes on LG Stylo 3

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Accomplice

Not getting short codes on LG Stylo 3

I've had my LG for about 3 weeks.   I was receiving short code texts from my bank for about the first 3 or four days, then it suddenly stopped.  I get other texts fine.  I've checked to be sure I have alerts active.  I have removed the battery and replaced, done a soft boot.  I've updated everything that can possibly be updated.  Why am I unable to get these texts anymore?  Note that I can send a 'BAL' text to my bank and do get a response.  Also, if Boost Mobile customer support responds to this post PLEASE do not ask me to repeat the information I have just posted.

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Agent

Hello, annisarsha! So sorry to hear about this experience. We want to help! Can you private message us your account details, so we can look into it? To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25

~AmyM25