Hmm – that doesn’t sound right. Let’s take a closer look! Are you getting an error message when you attempt to send a group message?
Sorry for the confusion. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number and the PIN and a brief description of your request.