Network problems with a new LG Stylo

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Groupie

Network problems with a new LG Stylo

My boyfriend switched to boost today and got a LG Stylo 6. It was working great til he got home. At most he gets two bars, while I'm standing next to him with 4 or 5 bars. The only difference is I have a Samsung A20.
We don't know what to make of it.
He's seriously considering taking the phone back and canceling his service tomorrow.
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Agent

 So sorry to hear about this experience, @Hollaway831. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.