I am in a similar situation. I have been Boost for several years now. I contacted them today to see about unlocking the device (LG stylo 3) I was using prior to my current (LG stylo 4 plus.) I used the stylo 3 for close to 2 years before I upgraded to the stylo 4 plus. I want to sell my old device and it would make it a lot easier if it was unlocked. I was told that because I am no longer using it I could not unlock the device. I can't unlock my new phone either because it has only been used for 3 months. I wasn't leaving but maybe considering it now.
Hi there, @rnsmith86. Please send us a private message with your phone number, pin and the MEID of the Stylo 3. We'll take a closer look.