My phone was network locked

Groupie

My phone was network locked

I brought my phone from Verizon to boost. Big mistake. Verizon’s phone are all network unlocked. Well I tried switching to att and my phone is blacklisted. So I can activate the phone with them but it will not recieve service. I contacted boost customer support and an agent told me that even though I brought my own phone from an outside carrier, when I switch to boost, the device is reconfigured and network locked to boost to “ensure devices remain active for a good period of time” and that since my phone is now on the boost network, the 12 month unlocking policy will apply to my device that was already unlocked to begin with . I asked the agent to refer me to where I could find what she had just told me on the boost website. Well I read through everything and nowhere does it state when you bring your own device it will be network locked until it is active with boost for 12 months . All she said was “ sorry, you will have to follow our unlocking policy,” and when I asked about the black list I gave the imei and she checked on it and told me “ the device actually isn’t blacklisted, You just need to wait 12 months before I can unlock the device it’s a system we have in place to prevent people from leaving boost” . Extremely unprofessional. Extremely deceptive. Now I’m stuck with a $1000 phone I cannot even use . I was not made aware of, nor was it explicitly stated that the above stated would take place when I switched to boost, I did not agree nor consent for them to network lock my device . I have tried all day to resolve this issue and the customer service is trash . Boost goes out of their way to avoid Assisting their customers. Every agent I have spoken to is in some country in the Middle East and while they can speak the English language they do not understand it at all .
15 REPLIES 15
Agent

Re: My phone was network locked

Hi, Rgar702. We're sorry if you've experienced a problem while speaking with any of our customer care specialists located in the U.S. or abroad. As a global organization, Boost Mobile typically works with vendors worldwide and, no matter where a specialist is located, we're committed to ensuring that our specialists provide the highest level of customer service.

We can't lock a device that is not designed to work with our network. Only our phones are locked to our network. We are sorry for the confusion. 

Groupie

Re: My phone was network locked

I am going to try again tomorrow with att then . It still however does not explain the blacklist on my imei. Which I don’t understand. The imei was clean but when I switched to boost it’s been coming up as lost/stolen and I did not report it lost or stolen before I terminated the contract with Verizon . If it was blacklisted it should not work at all with any carrier, however I have full access to the network and have been able to make calls and texts all while being blacklist . Hmm 🤔🤔🤔
Agent

Re: My phone was network locked

Understood. A blacklisted phone will still work with WiFi, but will not not be able to make calls, send texts, or use mobile data. 

Groupie

Re: My phone was network locked

How has my phone been able to work on the boost network the past month though if it was blacklisted?
Agent

Re: My phone was network locked

Where did you get the information that the phone is blacklisted?

Accomplice

Re: My phone was network locked

how do I remove a locked phone from my account if I gave it to somebody and they want to use with another company

Agent

Re: My phone was network locked

Hi there, @georgeg04. Did you get a new phone to use in your account?

Accomplice

Re: My phone was network locked

I already have another phone but I gave the old one to a friend and she wants connect with another company so I wanted to unlock it so she can use it

Agent

Re: My phone was network locked

Understood, georgeg04. Please send me a private message by clicking on my profile and selecting send this user a private message for further assistance with your request.