Lg v20 device not eligible to swap

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Enthusiast

Lg v20 device not eligible to swap

I've been a Boost cust for at least 10 yrs and never had a problem before until now. I recently purchased a lg v20 that is on the Sprint network. When i tried to activate the the "device not eligible" was shown. Can someone help me? I'm still paying monthly for a lg g6 that broke within 2 mnths if purchase then this happens. If I take it to a Boost store will they exchange it for a phone that IS Boost eligible?
2 REPLIES 2
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Agent

Re: Lg v20 device not eligible to swap

Hi there! Thanks for reaching out. We're sorry for the inconvenience. The LG V20 is not currently eligible to activate with us. 

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Enthusiast

Re: Lg v20 device not eligible to swap

Yeah I was in contact with a customer representative earlier who advised me of that. I was also advised that after a decade with boost my loyalty was worth $93 or 3rd party financing for a new phone on top of the payments im still making on a phone that broke. 💩👎