Hi, Johndoe14! Thank for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with a brief description of your request.
Follow these steps:
Click on the user name of the Social care agent. You will be taken to their profile.
Click the "Send this User a Private Message" located on the right hand side.
Type your message in the new window and click Send.