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Boost Community is undergoing maintenance and is read-only. For assistance, please visit boostmobile.com/contact-us. To manage your account, go to your My Boost app.
Boost Community is undergoing maintenance and is read-only. For assistance, please visit boostmobile.com/contact-us. To manage your account, go to your My Boost app.

Lg Stylo 4 activation problem

Groupie

Lg Stylo 4 activation problem

I bought an LG Stylo 4 from Walmart for Boost. I'm a new customer and can't activate the device
9 REPLIES 9
Agent

Hi, jkr514. Sorry to hear that! Let's get this thing resolved. Are you getting a specific error message when trying to activate your phone?

Groupie

"Device is not eligible for activation" I talked with a Boost Rep and they said Walmatt needs to scan something on the box. Are you able to tell me which of the labelled bar codes it is that "unlocks" it for activstion?
Agent

Oh no! Can you send us a private message with the MEID of the phone and SIM card number to further review this for you?

Groupie

Sent
Agent

We have replied to your private message, jkr514. Please check your inbox. Thanks.

Groupie

I’m receiving the same problem as well. I got this phone last year and I just got this message last week. I’m always receiving the message “Activate Your Phone” but the problem is that the WiFi does not connect correctly. It disconnects after a few seconds and when I try to activate the device with the few seconds of WiFi I have. Says “Device is not eligible.” Please help.
Agent

Hi there, jkr514. Thanks for contacting us. 

 

Please, send us a private message with the phone number and PIN. 

Enthusiast

I am currently now encountering this issue with trying to activate a phone, so I can let a friend borrow it until she gets a new one. Every time I try to activate it, it says "Device does not appear to be eligible for activation." Ive had this phone for a little while, but it hasn't been active for a while.

Agent

Hi there, sadesroo. Thanks for contacting us.

 

You can check whether the cellphone is compatible here:  https://boost.co/36GdEAx. If it is, you can order the SIM card right there. But if the phone is not compatible, unfortunately it can't be activated.