Hey there, Bander! Thanks for reaching out to us. We’d be happy to help. There are some requirements to unlock a device:
-The device has not been reported as lost or stolen.
-The device has been active for at least 12 months.
-The device must be powered on and in Sprint coverage with the original SIM card inserted.
To further assist you, please send us a private message with your phone number, PIN, and the IMEI of the phone. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".