This phone speaker went out 2 weeks after I bought it. I had already thrown the box away so could not return it. I can only talk on the phone if it is on speaker phone, so that means the ear speaker is out. I tried factory reset twice and it did nothing. The battery overheats constantly and it does not stay charged. My brothers phone does the same things minus the speaker plus his freezes up. Same model. Today we were told that this phone is no longer available due to problems with it. I am not happy with Boost and am thinking of switching services. We both had to buy new boost phones online through boost website. I feel like we were owed a discount or something for these problems that we were not told about before purchasing, since the phone was taken off the market right after purchase. Obviously the problems were known and looked into way before we bought these awful phones.