LG Stylo 4 slow data

Agent

Re: LG Stylo 4 slow data

Oh no! Sorry to hear that, lcaughey. Definitely wanna look into that for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

Accomplice

Re: LG Stylo 4 slow data

Okay, will do. But quite honestly I think it is simply a coverage issue. despite the fact that I live in one of the largest citys in the US, seems like boost, Sprint or whatever simply does not have to network or compacity that is claimed. Into my fourth month with this carrier and have had maybe 2 week of actual decent connectivity total, cumulative not consecutive. Should have gotten an Obama phone back when they were handing them out like candy, at least then I'd know I was on a reliable carrier. 2 missed calls yesterday that didn't even ring on my end following my surgery, not cool.
Agent

Re: LG Stylo 4 slow data

We apologize for the inconvenience. We will continue to assist you via private message. 

Accomplice

Re: LG Stylo 4 slow data

Not that I do not appreciate the apology, but action would feel much more sincere at this point.
Accomplice

Re: LG Stylo 4 slow data

Completely rendering my phone useless is not exactly the action I had in mind. Gee, thanks
I have no talk, text or data now. Luckily someone is visiting me and I am able to use his hotspot. Really, Wtf.
Agent

Re: LG Stylo 4 slow data

We will continue to assist you in private. 

Accomplice

Re: LG Stylo 4 slow data

Did what was requested, message says
Activation incomplete, contact service provider
Accomplice

Re: LG Stylo 4 slow data

Yes my number is
Pin is
Address is marrero La, 70072
Agent

Re: LG Stylo 4 slow data

Hey, Megatron1! Noticed that you put your personal info publicly. Please delete and send us a PM instead. Thanks!

Accomplice

Re: LG Stylo 4 slow data

Hi @Icaughey So...my issue mirrors yours to a T. Customer service is useless. As soon as I can get this phone unlocked or take it & pay to have it flashed (so their free SIM card is able to be used in my Stylo 4), I'm outta here. Wing Mobile has unbelievable service in my area & talk, text, data, and hotspot is UNLIMITED for $50 monthly. I hate to say it... but bc of the language barrier and the poorly trained reps who read from a call script, I think your headache will only worsen w/ your dilemma. My original post is below... I'm going on 3 months with no resolution. Fingers crossed you find a resolution

 

In March I began have issues w/p data connectivity, poor call quality, and not receiving texts messages until HOURS AFTER they were sent to me. Then, 2 weeks ago (and the day after Boost did a large system wide overnight update), I began experiencing continued call/text issues & no data/hotspot connectivity on my LG Stylo 4. In my 5 years with Boost service & nothing but different/updated versions of the LG Stylo, I NEVER have had ANY issues. That is, not until this past March...all of which  worsened significantly 2 weeks ago when the Boost network underwent some sort of huge overnight update.

 

I pay $60/mo. for the unlimited plan and CAN'T USE any of the services I pay extra for. Little to NO data connection, no hotspot connection, and friends say I can barely be heard in phone conversations...but I hear them clearly.

 

I've been a to total of 14 times & still no resolution. I've spent hours on the phone with customer service only to hear the representative read from the universal script they ALL USE to tell me to do the same troubleshooting instructions, updates, resets, and factory hard resets THAT I'VE ALREADY DONE 30 TIMES. The language barrier is an issue also and I think it's causing my issue not to be fully communicated to & understood by the representative.

 

At this point, I just want Boost to kindly extend a courtesy phone unlock so I can transfer my service to another provider. This is ridiculous and I'm 1 of HUNDREDS OTHER PEOPLE WHO ARE ALSO DEALING WITH NIGHTMARE.

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