LG Stylo 4 slow data

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Accomplice

LG Stylo 4 slow data

Lg Stylo 4, less than a month old. Got the phone when switching over to boost from metro pcs and signing up for the $60 unlimited plan. Same day as the purchase I returned to the store due to extremely slow data speeds. Returned to point of purchase 5+ times, where the employee would play with the settings and then reassured that it was fixed or that the connection would speed up.. last attempt was yesterday, where the employee once more changed a settings and proclaimed it fixed. Sitting in the parking lot I was shocked that the recent change did nothing to improve the connection so resigned to try and contact customer service. Apparently this is the first time that my complaint about the lack of service and extremely slow data speeds was documented by boost, not any of the times I went to the store in person. I have screenshots including one from the evening of the purchase date showing unable to load webpages due to the problem. Customer service has now referred me to LG to try and resolve the issue which I in the process of. My main complaint is that I have already paid for a month of unlimited 4g LTE with a bunch of gigs of hotspot. Yes I have used phone, data and hotspot during this period but not once at anywhere near 4g LTE speeds and yes I have screenshots of speed tests on the phone and a tablet I was connected to. In 3 days I will have to pay again for services that I have never fully received with the added benefit of getting to deal with the manufacturer, LG on trying to resolve this issue. Pretty much 3 weeks of me appealing in preson have been wasted, hours spent on customer service and 'reprogramming' that did nothing and I get booted to the manufacturer.
Boost refuses to credit me for any services (like the 4g LTE speeds I have never seen) and claims that yesterday was the first time I have ever reported a problem.
93 REPLIES 93
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Accomplice

I appreciate all the attempts thus far but nothing has changed. Because my bill was due I have switched to the $35 plan simply because I see no reason to continue to pay for services I have not been able to use.
FYI no change in speed after the change in plan although I did briefly loose my data connection when I guess it went into effect
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Agent

We value you as our customer and are working to fix this as fast as we can.

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Accomplice

Still waiting for a solution.... Or an answer to that question I asked about speed restrictions I posted a while back would be nice but not nearly as useful now.
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Agent

Hello, @Icaughey. Thanks for contacting us. We're still waiting for updates from our network team. Please stay tuned with us for more information. 

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Accomplice

Got an email asking if this was resolved. Nope, still waiting but pretty much given up hope.
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Agent

Hello, @Icaughey. Thank you for stopping by. Please send us a private message to better assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

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Accomplice

The primary issue has always been slow data, since the time of purchase. LTE is displayed above the signal bar but speed is same as previously posted.
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Accomplice

Yes, @jeffc that is understood. I recently switched to the $35 plan from the $60 unlimited data plan with 30gig of hotspot because the connection speed made the hotspot irrelevant. Before I switched I asked if my speed will be further reduced once I hit that threshold on two separate boards
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Agent

Hey @Icaughey, we have just replied your private message. Thanks.

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Accomplice

@Al3x that is understood please read the previous posts.