Solved! Go to Solution.
Hi there, @Icaughey! Sorry to read that you’ve been experiencing this issue. Please, send us a private message with your phone number, PIN code, and current address to further investigate.
We understand, @Icaughey. Please turn the phone off, remove the SIM card and, with a piece of soft fabric, wipe the metal part lightly, re-insert and power back on. Please keep us updated with the results.
Everything was updated prior to doing the factory reset. All system updates have been redone, some, not all of the app update have been done again. due to the speed constraints and me actually wanting to occasionally use the device some apps like Facebook, tictok have not been updated again.. Previously this was accomplished like the turtle and hare story. Slowly but steadily. Honestly I really don't know what to do now. Friday I have to pay for another month of service. I had planned on going down to the $50 plan but now wonder if the $35 dollar one would be a better choice. Yes, I have used a lot of data this month, setting up a phone twice in addition to what I would normally. But all of that data has been at an incredibly slow speed, would I even notice a difference if I used up all of my "4g LTE" data on the $35 plan? This whole experience has left me extremely frustrated.