Hello, @Rae1990. Sorry to hear that. Let's do some investigating. Are you experiencing this issue with a specific phone number/company or multiple ones? Are they receiving an error message when trying to send you text messages?
Understood. Can you please send us the nearest cross streets and zip code where this occurs so we can check the network performance? Were you previously able to receive messages?
Unfortunately, there's an outage impacting our customers. Our team is aware of the situation and is working diligently to restore service to full capacity as soon as possible. We apologize for the inconvenience.
While the outage is open, you may experience issues with voice, text and data service. As well, our device may roam where you previously had Sprint service. Please, stay tuned with us here for updates about the outage.