LG Stylo 4 Screen Problems

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Accomplice

LG Stylo 4 Screen Problems

Hello, I've had an LG Stylo 4 a bit over a year and a half.  About a week ago I was on a call when I noticed the screen had changed and now had these white/grey vertical lines. The whole screen was disoriented (double of things) and the sensoring? was off, the screen wouldn't recognize my actions and end up clicking other things. I couldn't even turn off the phone because of this so I ended up doing a hard reset which I claim as a mistake. This didn't help and rather made things worse as I was unable to enter my phone pin to access it. I ended up just leaving the phone to die, the next day I charged it and turned it on- it was a miracle it actually helped. That is until now, the same thing is happening this time but I had just pressed the power button on my phone to see the time, noticing the screen is fully black now. The phone recognizes my fingerprint and "opens" but just to a half grey half white screen with dark grey vertical and horizontal lines. I see the phone is still active as well since the LED notification light is flickering. I'm planning on letting it die once more. But what could the issue be here? I'm convinced it's a hardware problem now. fyi I have never had this issue before, no damage from dropping has occurred or have been dropped in water. 

15 REPLIES 15
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Agent

Hey there @cahelolo We apologize for the inconvenience. How long is it that you purchase this device? Because base on the details you have provided is better to contact the warranty of the device (LG), for proper assistance?

 

~JoyP.

~ Joy P.
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Accomplice

If I remember correctly I got this device around December 2018

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Agent

In that case the device will be out of warranty. But, you still can contact LG, so they can troubleshoot the device. Did you added phone insurance? 

 

~JoyP.

~ Joy P.
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Accomplice

I'm not sure if my parents did since (I'm just a teen)

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Agent

We understand. Did try the previous step of turning the phone off and on?

~ Joy P.
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Accomplice

Unfortunately I can't since the whole screen is grey and has constant flickering vertical/horizontal lines so nothing is visible 

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Agent

In that case, please inform your parents to contact us for us to verify the account. 

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Enthusiast
Enthusiast

Is the issue resolved? My Stylo 4 just started to have almost similar problems, and it was purchased at almost similar time. Seems that batch of phones, at least the ones from Virgin/Boost mobile store, have this screen problem. It is a hardware problem, either the touch screen itself, or some connections to it, or both. I tried factory reset, didn't help. So it is not a software driver problem.

 

I contacted LG, but they said it is already out of their 12 month warranty, they will charge for the repair, without giving estimates. They asked me to contact Virgin/Boost mobile for help. I don't know if Boost mobile would step in to help.

 

If this issue is not resolved, we should definitely leave warnings at least at the Boost online store, and other places if possible,  about this problem, so that no one else would encounter similar problems later on other LG phones, which may use similar screens.

 

I was planning to buy a Stylo 6, but now of course ...

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Agent

Sorry to hear that, @lx. The issue described is phone related. To get it fixed, you'll need to contact LG for help. As they stated, if the handset is out of warranty, you'd have to pay for the repairs. In case you prefer to buy another device, visit our website to see the cellphones and discounts available. Here is the link: https://boost.co/2ERz8R5.