Hello! We’re sorry to know that you’re having this issue. We'll be happy to help you. Did the issue begin after either dropping the phone on a hard surface or exposing the phone to water?
I know it can be a frustrating extra step. The reason we ask for this is to discuss important information. Getting to the root of the problem lets us solve problems as quickly as we can. Thank you for the verification. Mind sending me a PM with your phone number and pin so I can help you out?
To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.