LG Model LS777 This device is not eligible to swap. ???????????

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Newbie

LG Model LS777 This device is not eligible to swap. ???????????

Wanted to help my mother in law swap this LG phone for an Apple Iphone and this message comes up as soon as I type in her S/N or her IMEI # please help so I can make her happy 

 

Any Help would be greatly appreciated its odd as I swapped my wife's LG over to an Iphone last week with no problem?

1 REPLY 1
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Agent

So sorry to hear about this experience, blapp86. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.