LG K51 says " phone not eligible for activation"

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Groupie

LG K51 says " phone not eligible for activation"

Its a new phone I got from the boost website. I am trying to activate it for service but getting this error message. I  went online filled out everything and it got stuck loading before the payment page. the screen went out making me start over but now won't even let me get past typing the IMEI # in anymore.

5 REPLIES 5
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Don’t fret, kserna31! We’ll get you all sorted out. Please send me a private message with your phone number, PIN number, device's IMEI and SIM card number.

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Accomplice

You cant use the extra sim they sent witht the phone. The extended network sim. It messes phones up
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Agent

Hello, Ken208. We're sorry about the trouble. We'd like to look into this for you. Can you send us a private message with your phone number and PIN to verify your account?

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Newbie

So I just brought this phone for my son the LG k51 and it’s not allowing me to activate my phone it’s giving error messages, what can I do or do I need to send the phone back
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Agent

Hello Kiaharris23. Definitely wanna look into that for you. What do the error messages say?