Im stuck on mute and i cant get ring or volumn

Accomplice

Im stuck on mute and i cant get ring or volumn

I gurss my phone is stuck on mute, I held down the on off button and the first icon is blue but I can not hit other options they are greyed out. I went to settings and the ring and column buttons are also greyed out and I can not tap to move slider bar. I also have eld the column bottom and up and the system volume is also grey and I can not use the slider bar to get volume. Please help
16 REPLIES 16
Agent

Re: Im stuck on mute and i cant get ring or volumn

Hi there, Ritam. Thank you very much  for contacting us.


We're sorry for the inconvenience with the phone. Please turn the phone off and back on, and let us know how it worked.

Accomplice

Re: Im stuck on mute and i cant get ring or volumn

I have turned it off and on a few times. I shut he po jone off for an hour and still nothing. It's a Kyocera android
Accomplice

Re: Im stuck on mute and i cant get ring or volumn

I have turned off and on several times and left phone off for over an hour,nothin is working. It's a Android Kyocera phone
Agent

Re: Im stuck on mute and i cant get ring or volumn

Please try to turn the volume up using the volume key on the side of the phone. 

Accomplice

Re: Im stuck on mute and i cant get ring or volumn

I did that, and I used the pull menu it was all greyed out, I could not use any of the volume features they are greyed out
Agent

Re: Im stuck on mute and i cant get ring or volumn

Is the issue persisting?

Accomplice

Re: Im stuck on mute and i cant get ring or volumn

This is the first time it has happened
Agent

Re: Im stuck on mute and i cant get ring or volumn

Were you able to rise the phone volume?

Accomplice

Re: Im stuck on mute and i cant get ring or volumn

No, I may have to do the dreaded factory reset. I have tried everything