Hi there, iPrismmm. Thank you very much for contacting us.
We're sorry for the inconvenience with the phone swap. We'll be happy to help. We'd like to have a look at the account. Please, send us a private message your with phone number and PIN to have a look at your account.
Hi there laurenisawake. I know this must be frustrating. Let me help. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your new phone IMEI.