So i recently switched from metro to boost and got the lg stylo5. Since day 1 I've had nothing but problems sending and receiving pics and videos. Sometimes it works sometimes it doesnt. My fiance was sitting next to me and sent me the same picture 6 times.....never got it. 2 days later she tried again, still nothing.
Ive made sure mms is on, soft reset the phone, turned airplane mode on and off and nothing works. Its like sometimes the service is capable of doing it and sometimes not. I always have over 3 bars too...always. I contacted customer support and told themb and they wanted me to repeat what ive already told them what i did but apparently it wasnt gonna work until THEY instructed me to do it, and guess what? Still didnt work. They said theyd escalate the issue and get back to me. That was like 3 weeks ago. So, how can i fix this and second, how about some compensation for my service not working since ive had it?
I work and have 2 kids. I dont have time to play phone tag with a company that wont call me back. Any help is greatly appreciated.