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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Cant send/recieve pics/vids

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Cant send/recieve pics/vids

So i recently switched from metro to boost and got the lg stylo5. Since day 1 I've had nothing but problems sending and receiving pics and videos. Sometimes it works sometimes it doesnt. My fiance was sitting next to me and sent me the same picture 6 times.....never got it. 2 days later she tried again, still nothing.

Ive made sure mms is on, soft reset the phone, turned airplane mode on and off and nothing works. Its like sometimes the service is capable of doing it and sometimes not. I always have over 3 bars too...always. I contacted customer support and told themb and they wanted me to repeat what ive already told them what i did but apparently it wasnt gonna work until THEY instructed me to do it, and guess what? Still didnt work. They said theyd escalate the issue and get back to me. That was like 3 weeks ago. So, how can i fix this and second, how about some compensation for my service not working since ive had it?

I work and have 2 kids. I dont have time to play phone tag with a company that wont call me back. Any help is greatly appreciated.
8 REPLIES 8
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Agent

Re: Cant send/recieve pics/vids

Hello. Definitely wanna look into that for you. Does your phone show any alerts regarding internal storage space running out? 

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Re: Cant send/recieve pics/vids

Thank you. No, no alerts have come up. I still have plenty of storage space
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Agent

Re: Cant send/recieve pics/vids

Do you experience any issues connecting to the internet without Wifi (using mobile data)? 

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Re: Cant send/recieve pics/vids

No issues at all. I can stream even 1080p video with no buffering, all websites load fine, and downloading apps from the store works great.

Edit: actually as of this minute, apps are downloading EXTREMELY SLOW
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Re: Cant send/recieve pics/vids

Also, heres a speedtestb just in xase that helps.
https://www.speedtest.net/my-result/a/5689929827
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Agent

Re: Cant send/recieve pics/vids

Can you send us a private message? 

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Agent

Re: Cant send/recieve pics/vids

The SIM card number is incorrect. It is a 20 digit number, starts with 89.

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Agent

Re: Cant send/recieve pics/vids

We replied to your private message.