Thanks for contacting us. We're sorry for the inconvenience with the Play Store.
Please, follow these steps:
- Uninstall unnecessary applications (Go to Settings > Apps Manager > [ select app ] > Uninstall)
- Clear Play Store Go to Settings > Apps Manager > [ select Play Store app] > Clear Data / Uninstall updates)
- If nothing else works, you may want to factory reset the phone (remember to back up your information)
The most common reason for this has to do with background data. Most commonly happens when data saver is turned on.
Go to your settings > Apps. Find "downloads" and then data. Make sure Restrict background data is not turned on.
Do the same for "google play services"
The next step would be to clear the cache for both apps.
Hope this helps.