Hey there, Sabryhunter!
Please complete the steps below.
1. Tap Phone.
2. Tap Keypad if necessary.
3. Enter ##873283# then tap Call.
4. When Starting Service Update screen appears, tap OK.
5. When Service Update Complete appears, tap OK.
Hello, Exploration1. We apologize for any inconvenience. We'd like to look into this for you. Can you send us a private message with your phone number and PIN to verify your account? Thanks.