Bought a stylo 4 and it wont let me swap

Groupie

Bought a stylo 4 and it wont let me swap

So i bought an lg stylo 4 and tried swapping devices online, i keep getting an error message saying:
Please select a new Rate Plan
Your current plan is not compatible with your new device, select view plans to select a new plan. If you have already advance paid your next month of service, or if you have any plan changes already scheduled to start with your next month of service, they will be cancelled. I already have a data plan and i don't understand whats going on. Im going from a stylo 3 to a stylo 4. Can someone please help me so i can get the phones swapped?
1 REPLY 1
Agent

Re: Bought a stylo 4 and it wont let me swap

Hey there, Chuckwebby. Please send us a private message with the account phone number, pin code, IMEI/DEC, and the SIM card number.