Hi there, @Maiden2112! We're sorry to hear that you've been experiencing this type of inconvenience with your order. Please send us a Private Message with your order number so we can take a look.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Yep after talking to 4 different people at boost mobile on the phone and all of them telling me that my order wasn't cancelled and that i would have my phone in 3-5 days. They finally admitted that my order was cancelled and that the phone is now out of stock. Glad it took 4 people giving me the run around for almost a full week about the status of my order. I've been with boost mobile for about 11 years. Might have to change. So dissapointed.
I placed a Boost Up order this morning and it was cancelled and funds returned to my card with no explanation a few hours later. Thinking it might because the color I wanted is out of stock, I made another order this afternoon and it was also cancelled with no explanation. I tried calling to order the phone over the phone and kept getting prompts to review my balance. After calling several times and not being able to get a LIVE PERSON, i gave up. This is VERY disappointing and might have to explore service with other carriers.
It shouldn't be a card issue. Its the same one I use to pay my bill every months and have for years. There is plenty of funds on the card so I think the issue is on your end.
I called the order department trying to place the orders and actually got an English speaking person who transferred me to customer service, which is an automated service. I would think that the order department would take the order and not customer service who is no one. THIS SUCKS!!!!!!!!!!!!1