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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Bad signal in apartment

Enthusiast

Bad signal in apartment

Since last week, I've been unable to use my phone in my apartment.  I have to go outside for calls.  This was never an issue until last week.  I have an LG Tribute HD.  

7 REPLIES 7
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Re: Bad signal in apartment

No worries! We can definitely help you out with that, lhinfinite. To research further, can you send us the cross streets and ZIP code where this occurs?

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Enthusiast

Re: Bad signal in apartment

Winthrop and Chester 20745
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Re: Bad signal in apartment

We’re aware of an outage impacting our customers. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience.

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Enthusiast

Re: Bad signal in apartment

Okay. Thanks for the quick response. Do you have a time estimate?
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Re: Bad signal in apartment

While we don’t have a specific time frame, we are working on a solution. 

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Enthusiast

Re: Bad signal in apartment

Wow.  I still have to go outside to make calls.  We should receive a credit for the inconvenience.  

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Agent

Re: Bad signal in apartment

We truly sorry for the inconvenience, @lhinfinite. Unfortunately, the outage is still open. Our team is working diligently to restore service to full capacity soon. Your patience in the meantime is definitely appreciated.