Bad signal in apartment

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Enthusiast

Bad signal in apartment

Since last week, I've been unable to use my phone in my apartment.  I have to go outside for calls.  This was never an issue until last week.  I have an LG Tribute HD.  

7 REPLIES 7
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No worries! We can definitely help you out with that, lhinfinite. To research further, can you send us the cross streets and ZIP code where this occurs?

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Enthusiast

Winthrop and Chester 20745
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We’re aware of an outage impacting our customers. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience.

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Enthusiast

Okay. Thanks for the quick response. Do you have a time estimate?
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While we don’t have a specific time frame, we are working on a solution. 

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Enthusiast

Wow.  I still have to go outside to make calls.  We should receive a credit for the inconvenience.  

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Agent

We truly sorry for the inconvenience, @lhinfinite. Unfortunately, the outage is still open. Our team is working diligently to restore service to full capacity soon. Your patience in the meantime is definitely appreciated.