Thank you for bringing this to our attention, @Christina1. Please, send us a private message with your full address, phone number, PIN code, MEID/IMEI number of the phone and the ICCID/SIM card number to further investigate.
Hi there, @Babysnowbunny93! Are you getting any specific error message? Where did you purchase that phone? To research further, can you send us the cross streets and ZIP code where this occurs?
Hi there Afish7114. We definitely would like to look into his for you. To research further, can you send us the cross streets and ZIP code where this occurs? Victor21