Hey there, Drummer! Unfortunately, certain devices may not be compatible even if they are on the list. You can confirm if a phone is compatible using our MEID identifier online through this link http://boost.co/2o8jFRc.
So sorry to hear about this experience, alynnsi333. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone IMEI number and a brief description of your request.