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Thank you for letting us know about this. We apologize for the inconveniences. We'll do our best to help you. What type of phone do you have?
Thank you so much for that information, Meldrumjoe17. Could you please send us a private message with the nearest cross streets and your zip code for further assistance?
Hello, Meldrumjoe17. Thank you very much for the information provided. Please follow this procedure to update the networks in your phone:
Note: Before doing the following, please make sure that the WIFI feature is set to OFF and the mobile data ON, this is extremely important during this process.
* Go to the keypad and enter ##72786#
*When SCRTN is change to factory default value for DSA message appears, select Yes. ◦
* The device powercycles. ◦Allow the hands free activation to begin automatically.
* After PRL is updated, select OK.
* Select OK if there is a profile or firmware update. ◦ The device powercycles again.
◦When it powers on, data services have been reset.