My card was charged more than it says i owe!

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My card was charged more than it says i owe!

I am very irritated. I'm on the 50.00 plan I've had a 15.00 service credit since December. No one said I had to call to apply it! It says right now I owe 30.00 after having my credit card on file but boost is charging my card tonight 48.54!
Your company makes NO SENSE!
You need to fix it! I have ALL THE SCREEN SHOTS TOO. Your customer service is a joke by the way! I need this done today before it charges my card incorrectly!
Thanks
Julieflorida
3 REPLIES
Agent

Re: My card was charged more than it says i owe!

Hello Julieflorida. This is not the way we want you to feel. Please, send us a private message with your phone number and PIN to further assist you. You can send us a private message just clicking on my name

and then selecting “Send this user a private message".

Groupie

Re: My card was charged more than it says i owe!

I also have a credit in my account thats not being used
Agent

Re: My card was charged more than it says i owe!

Hi there @rebadarlene!

 

To find if your Auto-Pay is active or not, please send me a private message with your mobile number and PIN code. I'll be more than pleased to help you!

 

- Robert.